FAQs
Check out our FAQs below. If you have further questions please feel free to contact us.
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FAQs
What is an escape room?
Escape Rooms are fully-immersive, cooperative challenge experiences for you and your friends. By cracking codes, finding clues, and completing puzzles, you will embark on an adventure that will force you, as you work together, to use your collective smarts and instincts to solve your way to freedom. Escape rooms are designed to promote communication and teamwork while providing an exhilarating experience for the players.
How do I book a room?
You can book online by clicking here, call us at 419.903.0372, or you can walk in and schedule in person.
Do you have private bookings?
Our escape rooms are private to you and your group at no additional charge. The Haunt and our puzzle walls, however, are open-concept, and you will need to move through the building to find clues to fully enjoy your experience.
What is your booking / refund policy?
All experiences may be booked in person, over the phone, or online. Walk-ins are allowed, but we cannot guarantee an experience will be available if you and your group arrive without a previously scheduled booking.
All escape rooms require a minimum deposit of $25 when booked in-person or over the phone; full payment when booked online. To cancel and receive a full refund, the cancelation must be made within 24 hours before the booking time.
The Haunt and similar experiences will require full payment at the time of the booking. To cancel and receive a full refund, the cancelation must be made 48 before the booking time.
When booking a party, we require a minimum deposit of half, including the party room, any escape rooms, etc. To cancel and receive a full refund, the cancelation must be made 72 hours before the booking time.
When should I arrive?
We ask that you arrive at least 15 minutes before your start time. This gives us enough time to make sure all waivers are signed and participants are ready.
What is the age limit?
Anyone can participate in our escape rooms. However, due to the complexity of some of the puzzles, we recommend participants be eight or older. Players who are 13 and younger must be accompanied by a paying adult, and participants under 18 must have a parent/guardian sign a waiver before entering the room.
Any experience with an age limit will be listed under their specific experience. If you are unsure about whether an experience will be appropriate, feel free to contact us.
Are you actually locking us in?
No. You may excuse yourself at any time for any reason; the door is always unlocked and accessible. If you require assistance exiting the room, your gamemaster will be able to help.
Are your rooms wheelchair accessible?
Our rooms are accessible to most disabilities; however, we recommend calling us at 419.903.0372 where we can help you select the best experience for your specific needs.
What about food or drinks?
Food and drinks are not allowed in the escape rooms and no alcoholic beverages are allowed on the premises. We do have a kitchen in our board game library area that houses light snacks, coffee, bottled drinks, and an ever-expanding menu of paninis and other delicious food. Feel free to grab something after you’ve escaped! You can see the menu here.
What is the Game Library?
A game library is simply a collection of board games that we maintain. We have a large selection (500+) for all types of gamers from deep strategy to party games. For a flat rate fee, you can stay as long as you want and play as many games as you want. Our friendly staff is even happy to teach you how to play something new! You can see more about our game library here.
Do you have parking?
Street parking is available at no cost. A small lot is across the street while another large parking lot is nearby at 300-308 Luther St, Ashland, OH 44805.
Do You Sell Gift Certificates?
We absolutely do sell gift certificates which are great to give for any occasion. Simply stop in while we are open to purchase one. summer hours are posted on our homepage. Give the gift of fun year-round!